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How To Troubleshoot Sign-In Problems With The CryptoSpend App
How To Troubleshoot Sign-In Problems With The CryptoSpend App

Discover common sign-in issues that you may come across and how to resolve them on the spot!

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Written by Support
Updated over a week ago

πŸ‘‹πŸΌ Hi there,

If you are having trouble signing in to the CryptoSpend app, there are a few things you can try:

Check your password and email address. Make sure you are entering the correct password and email address associated with your CryptoSpend account.

Disable your VPN. If you are using a VPN, try disabling it and then signing in to the CryptoSpend app.

Reset your password. If you have forgotten your password, you can reset it by tapping on the "Forgot Password?" link on the sign-in screen.

Clear the app cache and data. If you are still having trouble signing in, you can try clearing the CryptoSpend app cache and data. To do this, go to Settings > Apps > CryptoSpend > Storage & cache. Tap on Clear cache and then Clear data.

Reinstall the app. If you have tried all of the above and you are still having trouble signing in, you can try reinstalling the CryptoSpend app.

Contact customer support. If you are still having trouble signing in after trying all of the above, please contact CryptoSpend customer support for assistance.

Additional troubleshooting tips:

  • If you are using Google or Apple to sign in, make sure that you are using the correct account information and that you have not enabled your VPN.

  • If you are not receiving your OTP code, please contact CryptoSpend customer support to confirm the mobile number that you used to sign up.

Steps to take if the issue persists:

  • Take a screen-recording of you completing the sign-in process.

  • Include the following information in your screen-recording:

    • The device you are using

    • The operating system version you are using

    • The CryptoSpend app version you are using

    • The error message you are receiving (if any)

  • Send the screen-recording to CryptoSpend customer support.

CryptoSpend customer support will be able to help you troubleshoot the issue and get you signed in to your account as soon as possible.


We are available 24/7 for customer support and you can contact our Support Superstars through your CryptoSpend app or on our website. 😊

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