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Frequently Asked Questions

CryptoSpend FAQs

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Written by Support
Updated over a week ago

HOW DO I SIGN UP?

Download the CryptoSpend application via Google Play or Apple App Store. Follow the instructions on this article for a visual guide of the sign up process.

WHO IS ELIGIBLE TO SIGN UP?

To be eligible, you must either be an Australian citizen or living in an Australian address. You must also be over the age of 18 and prepared to complete the KYC verification check by providing a photo of your passport or driver licence.

HOW DO I VERIFY MY ACCOUNT?

You will need either a passport or driver licence and a selfie to verify your account. Once approved, you can transfer crypto into your CryptoSpend account from an external wallet or deposit AUD into your account and start CryptoSpending. Follow the instructions on this article for a visual guide of the verification process.

HOW DO I GET THE CRYPTOSPEND CARD?

Get yourself verified to order the CryptoSpend card. Once you have been verified, insert your delivery address for the physical card or instantly add your digital CryptoSpend card to your digital wallet and start CryptoSpending. Follow the instructions on this article for a visual guide on how to order the CryptoSpend card.

HOW DOES THE CRYPTOSPEND CARD WORK?

Once you deposit crypto into your account, you can use the digital or physical card to spend your crypto. At point of sale, our app will convert your crypto to AUD and you can use the CryptoSpend card at any store or business that accepts Visa.

HOW MUCH CAN I SPEND ON MY CARD?

You can spend up to $1000 per transaction and you can make as many transactions you like throughout your day. Once you hit the maximum lifetime spend limit on your card ($150,000), we will organise a new card for you to be delivered for free and you can continue CryptoSpending!

CAN I USE THE CRYPTOSPEND CARD OVERSEAS?

Yes, you will be able to use the card anywhere in the world and online with merchants and businesses that accept Visa. We do not charge any foreign exchange fees.

WHAT FEES DO YOU CHARGE?

We currently offer a 1% fee for buying crypto. We do not charge deposit or withdrawal fees. We also have a crypto-to-AUD transaction fee of 2-3%. For example, if you’re using the CryptoSpend Card to buy something worth $100 in store, there will be a $2-3 fee from our end. For a detailed guide of our fees and limits, please check out this article.

HOW DO I BUY CRYPTO?

Add funds to your CryptoSpend account by making your first deposit via PayID or using BSB and Account number. Once you have the funds in your account, simply click ‘Buy Crypto’ and choose the amount of crypto you would like to purchase with your AUD. If you are happy with the rate, review and confirm the purchase. Follow the instructions on this article for a visual guide on how to buy crypto.

WHICH CRYPTOCURRENCIES DO YOU OFFER?

We currently offer 15+ cryptos including two stable coins USDT and USDC.


We hope you find this guide useful!

If you have any questions, feedback, or if you run into any issues, then feel free to contact us in the live-chat within the app or website! Our support team is available everyday 24/7.

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